Switch — For GP Clinics
Answers every inbound call in under 10 seconds — morning rush, lunch cover, and after-hours. Books directly into Best Practice, MD, or Cliniko. Identifies urgent cases and routes them to duty staff in under 10 seconds.
By Clinic
Your clinic type. Fronta built for it.
Every clinic runs differently. Switch answers calls differently for a GP than a specialist. Pings runs recall campaigns differently for a dental practice than an allied health provider. Choose your clinic type to see exactly how Fronta fits.
GP Clinics
The GP clinic that never misses a call.
Monday mornings, lunch hour, after 5pm. That’s when your patients call. That’s also when your front desk is most stretched. Switch answers every call, books into Best Practice or Medical Director, triages the urgent ones, and routes everything else to Pulse — so nothing falls through, even when the phones don’t stop.
Pulse — For GP Clinics
Every callback, repeat prescription request, and follow-up call captured automatically. No sticky notes. Practice manager sees every open task in the queue, by urgency and owner.
Refs — For GP Clinics
GP-to-specialist referrals sent and tracked. Fronta acknowledges receipt with the specialist side, logs status, and surfaces any non-responses.
Pings — For GP Clinics
Immunisation reminders. Chronic disease recall. Results follow-up. Patient replies route back into Pulse.
100%Calls answered
24/7Always on coverage
<10sUrgent escalation
Specialist Clinics
The specialist clinic where every referral is accounted for.
Specialist practices live and die by referral flow. A referral lost in an inbox, a booking not acknowledged, a GP left chasing — these aren’t small failures. Refs processes every inbound referral, acknowledges the referring GP within minutes, and books the patient.
Switch — For Specialist Clinics
High call volume, complex triage. Switch handles new patient enquiries, appointment changes, and urgent escalations with specialty context baked in.
Refs — For Specialist Clinics
Receives referrals via email. Extracts patient name, DOB, clinical reason, urgency, and referring GP. Acknowledges the GP within minutes.
Pulse — For Specialist Clinics
Multi-clinician, multi-site task queues keep callbacks, pre-appointment requests, and referral follow-ups visible.
Pings — For Specialist Clinics
Pre-appointment instructions, waitlist communications, and post-appointment follow-ups sent via SMS from one channel.
100%Calls answered
24/7Always on coverage
<10sUrgent escalation
Dental Clinics
The dental practice that books while you’re drilling.
Dental clinics run on new patient acquisition and recall. Switch captures every new patient call and books them in. Pings automates 6-monthly recall campaigns, sending reminders and confirming appointments without a single staff call.
Switch — For Dental Clinics
New patient enquiries answered 24/7. Switch collects details, preferred appointment time, and books into your dental software.
Pings — For Dental Clinics
6-monthly recall campaigns automated. Patients reply to confirm or reschedule, and the appointment logs back into your PMS.
Pulse — For Dental Clinics
Cancellation callbacks, treatment plan follow-ups, and paperwork requests visible in one queue.
Refs — For Dental Clinics
For orthodontics, implants, or specialist treatment referrals — Refs acknowledges, extracts details, and tracks booking status.
100%Calls answered
24/7Always on coverage
<10sUrgent escalation
Allied Health
The allied health practice where every appointment flows.
Allied health clinics run on appointment density and patient retention. Switch answers every booking call and handles appointment changes. Pings sends reminders, handles rebooking conversations, and runs re-engagement sequences for lapsed patients.
Switch — For Allied Health
Initial appointment booking and rebooking calls handled automatically, with complex scheduling routed to reception.
Pings — For Allied Health
Pre-appointment reminders reduce no-shows. Post-appointment rebooking prompts and lapsed patient sequences run automatically.
Pulse — For Allied Health
Multi-practitioner task queues keep each clinician’s callbacks, rebooking requests, and patient messages visible.
Refs — For Allied Health
GP-to-allied-health referrals processed automatically. Patient contacted, appointment booked, GP notified.
100%Calls answered
24/7Always on coverage
<10sUrgent escalation